Frequently asked questions

What are credits and licenses?

Credits are used to pay for image generation, editing, upscaling, and other features.

A license covers the rights to an individual image — downloads, commercial use, and vector export.

How do I get a license?

You don't buy one separately. Taking the image is the license. The first time you download an image, export it as SVG, upscale it or remove its background, a license is applied to that image automatically.

There is no Unlock button and no purchase step in the middle of your work.

If you work in an organization, a license anyone on your team takes belongs to the organization, and every member can use that image. In the History dialog those images sit under a tab named after your organization (Team licences on the phone); licenses you took before joining stay under My licences.

What happens if I run out of credits or licenses?

Credits — top up with a one-time credit pack, or wait for your next Monthly Allocation if you are on a subscription.

Licenses — the action is not available and you are pointed to contact us. Licenses are not sold inside the product.

How often are credits and licenses added?

If you're on a monthly or yearly subscription, credits and licenses are added to your balance every month.

Do unused credits and licenses expire?

The balance and the license on an image behave differently.

An image that already carries a license keeps it permanently — worldwide, perpetual, and royalty-free. It does not lapse when a subscription or contract ends.

Your unused balance follows your plan. As long as your subscription is active, unused credits and licenses roll over to the next month up to one month's allocation (the Roll-over Limit), and anything above that expires. Single purchases that are not part of a subscription expire 12 months after the purchase date if unused.

What happens if I cancel my subscription?

Every image that already carries a license keeps it. That does not change.

You can continue using your remaining credits and licenses until the end of the current billing cycle. After that, unused subscription credits and licenses are forfeited.

One-time purchases are not affected by subscription status — they remain valid until their individual expiration date.

How does training work for private styles?

Training a private style costs 50 credits. All styles remain available without expiration. By default, generated images carry a watermark and stay inside the platform.

Downloading an image, exporting it as SVG, upscaling it or removing its background licenses it at that moment and removes the watermark. Higher resolutions still come from upscaling, at the usual credit cost.

Each additional style training costs 50 credits.

How much does image generation cost?

Images generated with private styles or artist-created styles cost 1 credit per image.

Images generated with base models cost a variable number of credits per image depending on the model and resolution. See the pricing page for the full list.

How do licenses work?

An image starts out watermarked and stays inside the platform. Four actions license it, and any one of them is enough:

• Downloading it

• Exporting it as SVG (vectorization)

• Removing the background

• Upscaling it

You need 1 license per image. Once it has one, you can do all four as often as you like without needing another license, and use the image commercially.

Credits still apply to the operations themselves — licensing an image doesn't make upscaling free, it makes it permitted.

Images generated before 1 September 2026 keep the status they had at that point.

What type of rights do licenses provide?

Personal and commercial rights to that specific image — worldwide, perpetual, and royalty-free. Use it in your own work, your products and your client projects, and pass it on to an agency working for you.

The one thing a license does not cover is reselling the image itself as a standalone file, on its own or as part of a pack. That applies to every image, however you got it.

For base models, the underlying model provider's terms also apply.

Who owns the rights to a private style?

The creator of the style — as long as they have the rights to the training images.

Why don't I automatically own the rights to images generated with my style?

Because each image is generated using Exactly.ai's proprietary technology.

You get personal and commercial rights to a specific image once it is licensed, which happens the first time you download it, export it as SVG, upscale it or remove its background.

Do I own the rights to the images I generate?

Yes, for any image that carries a license. Licenses give you personal and commercial rights, with the single exclusion described above.

An image you have never downloaded, vectorized, upscaled or removed the background from stays a watermarked preview and can only be used inside the platform.

Can I share my styles or credits?

You can share your private styles with teammates.

Credits and licenses are tied to your account and cannot be transferred.

Is my training data safe?

Yes. Your training data is encrypted, securely stored, and never reused to train other models.

Even when you share a style, no one else can access your dataset.